Better Together | ITSM & ITOM

Automate common processes, eliminate outages and increase user productivity.

At this happy hour, you will learn how to eliminate outages and bridge the gap between IT Service Management (ITSM) and IT Operations Management (ITOM). You will also network with industry peers and meet local ITSM and ITOM experts. 


WHEN: Thursday, April 25, 2019 | 4:00PM - 6:00PM

WHERE: Tarpon River Brewing
280 SW 6th Street
Fort Lauderdale, FL 33301

CDW, ServiceNow and Aptris have joined forces to help you increase productivity, deliver innovation, drive business insights and provide a consumer-like experience for employees. ServiceNow’s ITSM+ITOM “Better Together” solution removes silos across IT, thus aligning on a single source of truth through the centralized CMDB while giving services and operations a unified view of the assets and business services they are supporting.

When you adopt ITSM+ITOM together, you strategically combine operational strengths by:

  • Connecting IT services with the assets, infrastructure and applications being managed by the operations team
  • Raising Event and Alerts from infrastructure monitoring for IT service action
  • Driving infrastructure change requests and approvals through a service-aware CMDB back to the operations team
  • And harnessing the power of machine learning and AI to automate service issues for fast and often automated remediation

ITSM and ITOM share a common goal—to ensure the technology powering the business is running optimally and without interruption to users. Attend this breakfast briefing to learn more.

Why CDW, ServiceNow and Aptris are also “Better Together.”

You know CDW as a Fortune 500 multi-brand technology provider offering a broad array of integrated IT solutions such as security, cloud, data center and networking. In October 2018, CDW added the entire ServiceNow enterprise cloud platform to its Advanced Technology offerings delivered by service management expert Aptris.

Forbes Magazine named ServiceNow "The Most Innovative Company in the World" in 2018 for its enterprise cloud-based products that deliver experiences that “makes work, work better for people.” With a solution platform spanning IT, Customer Service, HR and Security, ServiceNow solutions present an ideal opportunity for CDW’s Advanced Technology customers.

Aptris is a ServiceNow Gold Partner and a CDW Services Delivery Partner. They have specialized in IT Service Management since 2003. Along with their core strength of understanding their customers' business strategies, processes & culture, Aptris brings to each engagement a wealth of experience working with IT and various business groups.


Thursday, April 25, 2019 | 4:00PM-6:00PM |  South Florida


Call us at 815-847-3700.

Better Together