Better Together | CSM


Corporate leaders are all engaged in the discussion of digital transformation (DX) and the associated business imperatives. This lunch event will explore how DX is related to customer experience and what it means for customer service and support.

Why must service operations and initiatives such as proactive support be evaluated in parallel with technologies for DX? What digital technologies are critical for delivering superior customer service and support? What are the "must have" requirements in customer handling today? How do next generation technologies like AI blend with existing standards to enhance service and support interactions? Please join us to explore these and other Customer Service Management (CSM) issues.

Join Us!

WHEN: Wednesday, April 10, 2019  11:30AM - 1:30PM

WHERE: Harry & Izzy's – Northside
4050 East 82nd Street, Indianapolis, IN 46250

Why CDW, ServiceNow and Aptris are “Better Together.”

You know CDW as a Fortune 500 multi-brand technology provider offering a broad array of integrated IT solutions such as security, cloud, data center and networking. In October 2018, CDW added the entire ServiceNow enterprise cloud platform to its Advanced Technology offerings delivered by service management expert Aptris.

Forbes Magazine named ServiceNow "The Most Innovative Company in the World" in 2018 for its enterprise cloud-based products that deliver experiences that “makes work, work better for people.” With a solution platform spanning IT, Customer Service, HR and Security, ServiceNow solutions present an ideal opportunity for CDW’s Advanced Technology customers.

Aptris is a ServiceNow Gold Partner and a CDW Services Delivery Partner. They have specialized in IT Service Management since 2003. Along with their core strength of understanding their customers' business strategies, processes & culture, Aptris brings to each engagement a wealth of experience working with IT and various business groups.


Wednesday, April 10, 2019 | 11:30AM-1:00PM |  Indianapolis, IN


Call us at 815-847-3700.

Better Together