CSM: THE DIGITAL FUTURE FOR CUSTOMER SERVICE AND SUPPORT
Corporate leaders are all engaged in the discussion of digital transformation (DX) and the associated business imperatives. This lunch event will explore how DX is related to customer experience and what it means for customer service and support.
Why must service operations and initiatives such as proactive support be evaluated in parallel with technologies for DX? What digital technologies are critical for delivering superior customer service and support? What are the "must have" requirements in customer handling today? How do next generation technologies like AI blend with existing standards to enhance service and support interactions? Please join us to explore these and other Customer Service Management (CSM) issues.