A Service Management Workshop
That's Actually Fun?
This workshop is used globally by executive teams of Fortune 1000 organizations and government departments.
It has been lauded by Gartner and Forrester Research as one of the best change management tools for aligning and increasing trust within stakeholder groups involved in behavior, process and technology change programs.
This is a highly interactive workshop, focusing on the processes and tools required to support a business need, with experiences directly related to IT/ITSM/ITIL, ERP, HR, FIN, CRM and branch support systems.
Participants are given roles in a sub-optimal business unit in which they have to respond to real, everyday challenges and transform processes and underlying technology that meet the needs of the business. The event is fun, engaging, competitive and deeply insightful for a real-world view of service management.
"It was enjoyable and very participatory."
"Definitely the best training course I've been in."
"I recommend it to everybody!"